Delete your online profile in the game
In Apple 1.1.9 or Android 1.0.9 and later, open Settings → Online Profile, then choose Delete Profile on Apple or Delete Online Profile on Android. Read the warning and confirm. Stay online with the same Game Center or Play Games account. The service verifies ownership and removes your shared profile, selected avatar and unlock data, live ranking and run records, online wallet with gems and tickets, operation ledger, and uncollected rewards. Its sessions are revoked.
If interrupted, shared submissions stay paused. Retry in Online Profile. Automatic sign-in does not recreate the deleted profile; explicitly reconnect only if you want a new profile. Local gameplay records remain, but deleted online balances are not restored. Unsynchronized offline changes cannot be recovered after app data is lost.
This does not delete your Apple, Game Center, Google, or Play Games account. Deleting your profile does not cancel Party Pass. Manage it separately through Apple subscriptions or Google Play subscriptions.
Earlier Android versions and legacy data
Earlier Android versions use Settings → Delete account & data → Delete permanently to remove the Firebase game profile and associated Firestore ranking records. If an old deletion cannot finish, use the support route below. Deleting a new shared profile does not automatically erase separate legacy Firestore, Game Center, or private iCloud records; tell support if your request includes those records.
Send a deletion request
You can request deletion without installing or signing in to the game. Email contact@veliangames.com with the subject Emoji Merge account and data deletion, or use our contact form.
- Tell us whether you use Android or an Apple device, and whether you want your game profile and all associated data deleted or only specific data.
- Include your Game Center or Play Games player name and app version, if known, and enough context to help locate your records. You can still submit a request if you no longer have access to the app.
- We will follow up to verify ownership before deleting account records. A public player name alone is not proof of ownership. Never send your password, sign-in codes, or payment card details.
This is a request handled by our support team, not an automatic deletion button. We will explain any verification steps, the expected completion time, and any information that must be retained when we respond. We process verified requests without undue delay and within applicable legal deadlines, and confirm the outcome.
What your request covers
A full deletion request can cover your shared VELIAN profile and its associated records, plus a legacy Firebase game profile and Android leaderboard entries where applicable, including the stored player name, identifier, scores, combos, and ranking timestamps. You can also request deletion of support correspondence or other personal data processed by us or providers acting on our behalf.
Firebase records do not disappear when you uninstall the app, clear its storage, or delete Google Play Games data. Seasonal records are not automatically erased when a season ends. They remain until deleted following a verified request or service maintenance.
The in-game deletion flow clears queued ranking submissions and blocks old sessions from writing new results for the deleted profile. Automatic refresh does not create a replacement profile. Choosing to connect to online rankings again can create a new profile; old ranking records are not restored. For a support request, we will explain how submissions are stopped as part of fulfillment.
Local progress and Apple services
The game stores a local copy of progress. Newer signed-in versions also synchronize gems and tickets; only the last synchronized balance can be restored with the same platform account. Discoveries, settings, unsynchronized offline changes, and unfinished games are not a full cloud save. Clearing app storage or uninstalling removes local progress and may be irreversible. Server-side deletion does not remotely erase your device. Purchases and full game progress do not transfer between Android and Apple devices.
On Apple devices, Game Center records and private iCloud reward receipts are managed through Apple. See Game Center privacy information and your iCloud storage controls. You can contact us about VELIAN's processing on either platform.
Subscriptions and records retained separately
Deleting game data does not cancel Party Pass or delete your Apple or Google account. Cancel through Google Play subscriptions or your Apple account's subscription settings. Store billing and refund records remain subject to the store's policies and legal obligations.
Limited records may need to be retained for fraud prevention, security, an unresolved dispute, or a legal obligation. Any exception and its applicable retention period will be explained in our response. Data processed independently by Apple, Google, or advertising providers remains subject to their own privacy controls. We will address requests concerning our providers where they act on our behalf.
The shared service retains restricted identity/deletion markers, immutable reward and delivery receipts, audit records, and hashed replay markers to prevent duplicate credit. Historical settlement snapshots may keep ranks, results, and internal identifiers under a “Deleted player” label. These records do not recreate an active profile. Earlier Android self-service deletion retains a minimal private security marker containing the old Firebase identifier and the time deletion started. It contains no player name, scores, wallet, or purchase history. It prevents cached sessions from restoring deleted records and is retained while needed to enforce that protection; it is not automatically erased at season end.
Read our Privacy Policy for retention details, and Privacy Choices to change advertising consent.